Shipping Policy
1. General Information
At OpenMart.live, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, timeframes, and costs.
2. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and public holidays). Once processed, you will receive an email confirmation with tracking details.
3. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free (on orders above Rs.50) |
| Express Shipping | 2-4 business days | Rs.9.99 |
| Next-Day Delivery | 1 business day | Rs.19.99 |
4. Shipping Locations
We currently ship within [list of countries/regions you serve]. Unfortunately, we do not ship to P.O. boxes or military addresses at this time.
5. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on our courier partner’s website.
6. Shipping Delays
We strive to meet our estimated delivery times, but unforeseen circumstances (e.g., extreme weather, high demand, or courier delays) may affect shipping. If your order is delayed, please contact our customer support team for assistance.
7. Lost or Stolen Packages
If your package is lost in transit, please contact us immediately. We will work with the courier to resolve the issue.
OpenMart.live is not responsible for packages marked as “Delivered” but reported missing. Please check with neighbors or your local post office in such cases.
8. International Shipping
For international orders:
- Customs duties and taxes may apply and are the responsibility of the customer.
- Delivery times may be longer due to customs clearance.
9. Contact Us
If you have any questions regarding shipping, feel free to contact our support team at support@openmart.live.